Our Commitment
At 3bsolutions, we strive to provide unparalleled IT support that prioritizes employee retention and exceptional customer service, ensuring lasting partnerships.
About Us
Our goal is to provide the best IT solutions for our clients . Our priority is our clients
Clients
3bsolutions has transformed our IT support, leading to increased satisfaction among our employees.
John Hamilton
Their expertise in onsite support and Virtual CIO services has been invaluable to our growth.
Maria Cortez
Thanks to 3bsolutions, our security measures are stronger than ever.
Ahmed Qureshi
Services
We handle all aspects of our Information Technology
Help Desk
Fast, Friendly, and Reliable IT Support—Whenever You Need It
Our Helpdesk is the frontline of support for your business, staffed by experienced technicians who are ready to resolve your IT issues quickly and efficiently. Whether it’s a minor glitch or a major outage, we provide responsive, knowledgeable assistance to keep your team productive and your systems running smoothly.
What You Can Expect:
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24/7 Support: Round-the-clock access to expert technicians (or modify if only business hours).
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Multi-Channel Access: Support via phone, email, chat, and remote access.
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Friendly, U.S.-Based Staff: No scripts—just real people solving real problems.
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Rapid Response Times: SLAs tailored to your business needs.
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Issue Tracking & Reporting: Transparent ticketing system for accountability and insight.
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Proactive Support: We don't just fix issues—we help prevent them.
Whether you're a growing business or a large enterprise, our Helpdesk acts as an extension of your team, ready to assist employees, reduce downtime, and support your technology strategy.
Onsite Support
Hands-On IT Expertise—Right at Your Doorstep
When remote support isn’t enough, our Onsite Support team is there—quickly and professionally. Whether it’s installing new equipment, resolving complex issues, or supporting critical infrastructure, our certified technicians provide in-person service to keep your operations running without interruption.
Our Onsite Services Include:
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Hardware Installation & Upgrades: Workstations, servers, networking equipment, and more.
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Emergency Response: Rapid dispatch to resolve urgent, business-impacting issues.
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Preventive Maintenance: Scheduled visits to check systems, patch vulnerabilities, and optimize performance.
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Project Support: Rollouts, migrations, relocations, and physical site audits.
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Executive White-Glove Support: Personalized assistance for key staff and leadership teams.
Our team becomes an extension of your business—familiar with your environment, respectful of your space, and committed to resolving issues the first time, every time.
Virtual CIO
Strategic IT Leadership—Without the Full-Time Overhead
Our Virtual CIO (vCIO) service gives you executive-level IT leadership tailored to your business—without the cost of a full-time hire. Whether you're navigating growth, planning a digital transformation, or tightening cybersecurity, your vCIO provides the strategic guidance to align your technology with your goals.
What a vCIO Brings to Your Business:
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IT Strategy & Roadmapping: Align your IT investments with long-term business objectives.
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Budget Planning & Vendor Management: Optimize spending and manage vendor relationships for maximum ROI.
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Risk Management & Compliance: Identify gaps, reduce risk, and stay ahead of regulatory requirements.
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Technology Assessments: Regular reviews of infrastructure, security, and workflows.
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Board-Level Insight: Translate technical decisions into business value for executives and stakeholders.
Your vCIO is not just a consultant—they’re your trusted advisor, working alongside leadership to ensure your technology is secure, scalable, and supporting growth.